Shipping Information

Delivery Time:

  • Hong Kong, Macau, Taiwan & China: Please allow 3-4 business days for delivery.
  • International Orders: Please allow 7-14 business days for delivery.

Tracking:

  • Local Parcel: as soon as the package is ready to ship, we will send you the email with the tracking number.

Delivery Arrangements:

  • Orders are delivered Monday to Friday, with express services available on Saturday. No delivery on Sundays or public holidays. 
  • In case of unsuccessful delivery attempt, a collection notification card is issued for pickup at a designated post office within seven days after which the package will be returned to sender.
  • Delivery address has to be provided in English characters only. Complete and correct address is required (PO Box not accepted).

Delivery Fee:

  • Hong Kong HK$40 (Free shipping for orders over HK$400)
  • International delivery through standard or express delivery (surcharge apply). Delivery fees are subject to location and calculated at checkout.

Customs Taxes & Duties:

  • Recipient Responsibility: All customs fees, import taxes, or duties that may apply to your Ansu Activewear order are the responsibility of the recipient. These charges vary by country and are determined by your local customs authority based on the order value and local regulations.
  • Payment: Ansu Activewear does not include these fees in the purchase price or shipping costs. They may be collected by the shipping carrier or customs office upon delivery.
  • Estimation: To estimate potential costs, we recommend checking with your country’s customs service before placing your order.
  • Transparency: Ansu Activewear is not responsible for delays caused by customs processing, but we’ll assist with any documentation issues if contacted promptly.

Shipping Restrictions

  • Non-Deliverable Location: We do not deliver to USA at the moment until further noticed. We will share if there is any changes in the future.
  • Non-Deliverable Area: Some remote or restricted areas may not be eligible for delivery. If your address is undeliverable, we’ll notify you and offer alternative solutions or a refund.
  • Address Accuracy: Please ensure your shipping address is correct at checkout. Ansu Activewear is not responsible for delays or lost packages due to incorrect addresses. Contact us within 24 hours of placing your order to correct errors. Please contact us at info@ansuactivewear if you cannot find your address.